Terms and Conditions

Terms and Conditions of Sale

Tavole Calde Ltd. Stone & Terracotta Mosaic Import & Retail

Company Number 6912147 Incorporation 21st May 2009 Registered Address: The Coach House, High Street, Alfriston, Nr. Polegate, East Sussex BN26 5TD Company Director: Andrew Savile VAT REGISTRATION 350 4245 30

These terms and conditions apply to all transactions on this site or via email. Please read them carefully. They do not affect your statutory rights. Purchases made to the company infer agreement to this “Terms and Conditions” document latest revision, which will be either forwarded on request or supplied with the invoicing.

This site is owned and operated by TAVOLE CALDE Ltd. If you have any questions or comments with regard to these terms and conditions please contact us by phone: 01323 871965. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.


1. Interpretation.

1.1 In these Conditions:
‘BUYER’ means the person who accepts a quotation of the Seller for the sale of the Goods or whose order for the Goods is accepted by the seller. ‘GOODS’ means the goods (including any instalment of the goods or any part for them) which the Seller is to supply in accordance with these Conditions. ‘SELLER’ means TAVOLE CALDE Limited (registered in England and Wales under number 6912147). ‘CONDITIONS’ means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Seller. ‘CONTRACT’ means each contract for the purchase and sales of Goods. ‘WRITING’ includes email, text, telex, cable, facsimile transmission and comparable means of communication.

1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.

2 Basis of the Sale

2.1 The Seller shall sell and the Buyer shall purchase the Goods in accordance with any written quotation of the Seller, which is accepted by the Buyer, or any written order of the Buyer which is accepted by the Seller. Any such Order is subject to these Conditions (which replace any earlier version(s) of these Conditions, or any other terms and Conditions of which the Buyer is aware). Each acceptance (whether by the Buyer or the Seller) shall constitute a separate contract, governed by these Conditions. The act of the BUYER payment against an invoice is an acceptance of our Terms and Conditions and of your understanding and acceptance of our Maintenance advice. Both of these pages are on our webpage and attached to our invoices.

2.2 No variation to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Buyer and the Seller. It is agreed that a purported oral variation shall be of no effect (including a purported oral variation of this term) and that the parties declare that they do not intend that any such oral variation be binding or that they do not intend that such a purported variation is to affect the legal relations between the Buyer and the Seller. The parties further declare that they shall not rely on any such oral variation.

2.3 The Seller’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in writing. In entering into the Contract, the Buyer acknowledges that it does not rely on any representations other than those confirmed by the Seller in writing.

2.4 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Goods which is not confirmed in writing by the Seller is followed or acted upon entirely at the Buyer’s own risk, and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed.

2.5 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.

2.6 Nothing in these Conditions requires the Buyer to place orders with the Seller or the Seller to accept orders from the Buyer.

3.0 Orders and Specifications.

3.1 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in writing by the Seller’s authorised representative.

3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms.

3.3 The quantity, quality and description of and any specification for the Goods shall be those set out in the Seller’s quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by the Seller).

3.4 If the goods are to be manufactured or any process is applied to the Goods by the Seller in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim for infringement of any patent, copyright, design, trademark, or other industrial or intellectual property rights of any other person which results from the Seller’s use of the Buyer’s specification.

3.5 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.

3.6 No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in writing of the Seller and on terms that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller as a result of the cancellation.

4 Price of Goods

4.1 The price of the Goods shall be the Seller’s quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price listed in the Seller’s published price list current at the date of acceptance of the order. All prices quoted are valid for 30 days only or until earlier acceptance by the Buyer. The Seller may vary its published price list at any time, however this will not affect any quoted prices during the period that those quoted prices are valid. Where there is more than one quotation for Goods only the latter quotation is valid, however the Seller shall not issue a new quotation during a period for which an earlier quotation is valid unless the Buyer requests it do so (or unless the earlier quotation is manifestly incorrect).

4.2 The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials, or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.

4.3 Except as otherwise stated under the terms of any quotation or in any price list of the Seller, and unless otherwise agreed in writing between the Buyer and the Seller, all prices are given by the Seller on an ex works basis, and where the Seller agrees to deliver the Goods otherwise than at the Seller’s premises, the buyer shall be liable to pay the Seller’s charges for transport, packaging and insurance, in addition to the price of the Goods.

4.4 The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller.

4.5 The cost of pallets and returnable containers will be charged to the Buyer in addition to the price of the Goods, but full credit will be given to the Buyer provided they are returned undamaged to the Seller before the due payment date.

5 Terms of Payment

5.1 All transactions shall be cash with order unless the Buyer has been granted a Credit Account.

5.2 The Seller may in its absolute discretion and subject to any references it may require grant a Buyer on request a Credit Account.

5.3 Where you are supplied goods on a credit account you must pay for all the goods delivered in each calendar month in a single payment. This payment must be made no later than the end of the calendar month following delivery.

5.4 The Seller is entitled to invoice for goods notwithstanding that delivery may not have taken place and the property in the Goods has not passed to the Buyer. The time of payment of the price shall be of the essence of the Contract (whether Goods are supplied on credit or not). Receipts for payment will be issued only upon request.

5.5 If the Buyer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to:

5.5.1 cancel the contract or suspend any further deliveries to the Buyer;

5.5.2 appropriate any payment made by the Buyer to such of the Goods (or the Goods supplied under any other contract between the Buyer and the Seller) as the Seller may think fit (notwithstanding any purported appropriation by the Buyer); and

5.4.3 …charge the Buyer Interest (both before and after a Judgment) in accordance with the provisions of the Late Payment of Commercial Debts (Interest) Act 1998. Where that Act is not applicable the Seller may charge the Buyer interest (both before and after any Judgment) on the unpaid amount at the rate of 3% per annum above Bank of Scotland base rate from time to time, until payment in full is made.

6. Delivery & Delivery Deadlines

6.1 Items in stock are delivered as soon as possible, timing is offered at purchase, unless arranged otherwise between us and the customer. In cases of items being ordered we are happy to give an estimated date that we expect to receive the goods from our suppliers, but they are only estimates. While we try to meet all our own personal deadlines they should be used as guidelines only and do not form a contraction obligation. Once again any failure to deliver ordered items by estimated dates or specific times will not render the company liable for damages, lost time or any other subsequent losses.

6.2 Delivery Policy

6.3 We provide our own personal delivery service and due to the fragile nature of the product we recommend that all items be delivered by us. Any items that are purchased and picked up by the customer (or someone acting on behalf of them) cease to be our responsibility if damaged once they have left us and remain the sole responsibility of the customer. We want to make all deliveries as easy and as efficient as possible and therefore try and give an estimated hour time slot within a day, based on when you are available. Delivery is quoted to the customer’s accommodation, front door or garden location at the same level of access. In most cases we only send one person from the company and whilst circular tops generally prove easy to roll, rectilinear tops require some assistance. We are not responsible for any lifting of objects up/down stairs that was not previously discussed and without sufficient temporary help arranged. We are happy to aid any location process and will advise customers how many people are needed for safe removals which are as follows –

6.4 Guidelines: Safe moving of platters using strong adults. Circular Platters under 1.2M – Can be rolled and located by one person providing there is not a flight of steps. Circular Platters between 1.2M and 1.5M – Can be rolled by one person on the same level, but will require two if there is a flight of steps or it needs to be located horizontally on its base. Square Platters 0.8M x 0.8M and under – Require one person. Square Platters 1M x 1M or larger – Require two people for the first and up to four people for larger special orders. Rectangular Platters 1M x 1.2M to 1M x 2M – Require from two to four persons depending on the circumstances. We also make it your responsibility to measure both the access and final resting space of your furniture. Whilst we try to help as much as possible it is not our policy to winch any heavy items through windows, climb over walls or enter into any other dangerous scenarios because the direct access was not measured properly. Should any item not fit due to a lack of measuring a smaller replacement is at the sole discretion of the company. If no one is present to receive the furniture at the pre-arranged time, a new delivery date will be arranged and a subsequent fee will be charged regardless of what is written on the original receipt. If you need to cancel a delivery that has been pre-arranged you should give us 24 hours notice. All items must be signed for at the point of delivery. In signing for any items, customers are acknowledging that the items are delivered in good condition and are in no way faulty or damaged.

7. Warranties

7.1 Subject to the conditions set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 1 year. We do not have control of the use of material once it is on site and as such cannot warrant such material from point of delivery if altered or cut (other than within set boundaries).

7.2 The above warranty is given by the Seller subject to the following conditions:

7.2.1 the Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer;

7.2.2 the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage (other than by the Seller), negligence (other than by the Seller), abnormal working conditions (other than by the Seller), failure to follow the Seller’s instructions (whether oral or in writing), misuse or alteration or repair of the goods without the Seller’s approval;

7.2.3 the Seller shall be under no liability under the above warranty (or for any other reason, condition or guarantee) if the total price for the Goods has fallen due for payment but has not been paid at the date of the breach of the warranty.

7.2.4 the above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.

7.3 Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1997), all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law. However nothing in these Conditions is to be taken as excluding or restricting the liability of the Seller for death or personal injury caused by negligence.

7.4 Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) (Order 1976) the statutory rights of the Buyer are not affected by these Conditions.

7.5 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller in writing within 7 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.

7.6 Where any valid claim in respect of any of the Goods is made under the warranty at 8.1 above and is notified to the Seller in accordance with these Conditions, the Seller shall be entitled as long as it does so in a reasonable period, to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.

7.7 Except in respect of death or personal injury caused by the Seller’s negligence, the Seller shall not be liable to the Buyer by-reason of:

7.7.1 any representation (unless fraudulent):

7.7.2 any implied warrant, condition or other term:

7.7.3 any duty under common law; or

7.7.4 under the express terms of the Contract,

7.7.5 For any indirect, special or consequential loss or damage (whether for loss of profit or otherwise);

7.7.6 costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer; and

7.7.7 the entire liability of the Seller under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these conditions.

7.8 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control; Act of God, explosion, flood, tempest, fire or accident;

7.8.1 war or threat of war, sabotage, insurrection, civil disturbance or requisition;

7.8.2 acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;

7.8.3 import or export regulations or embargos; strikes, lock-outs, or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);

7.8.4 difficulties in obtaining raw materials, labour, fuel, parts or machinery;

7.8.5 power failure or breakdown in machinery.


7.9.1 Our stone mosaic table platters are guaranteed for 5 years from the date of purchase as long as our sealing methods and maintenance recommendations are adhered to. We would however expect that with the correct maintenance and care that they should last a lifetime.

7.9.2 In terms of terracotta platters, we demonstrate how to use the silicon sealing products which will preclude water penetration and staining from red wine, coffee etc. and therefore reduce the damage to the tiles. These sealants offer NO frost resistance for terracotta tables. Terracotta tables should be sufficiently sealed and not protected by waterproof covers but should not be allowed to freeze. Customers choosing to leave these tables outside in particularly frosty or icy positions should best take steps to either bring in the tops to the dry and store them vertically over winter, or cover them with water proof covers when dry to avoid water penetration, condensation from under and frost conditions. The terracotta does not carry a frost hardy guarantee.

7.9.3 Welding of any ironwork also carries a 3 year guarantee as long as our rust-inhibitor has been applied correctly and the minimal “top up” treatments are done each year. Should a weld fail we would either replace the item at our cost or have it fixed by a local garage or welder and reimburse you.

7.9.4 STAINING As the sealer is a rust-inhibitor and not a prohibitor there will be circumstances where a rust stain may result on a pale patio surface so we would advise customers to use the Lithofin Stain Stop to allow such stains to be removed by Lithofin deep cleaners. Tavole Calde Ltd. Can not be held responsible for any such spoiling of materials but will refer claimants to sealing products to remove or reduce any damage.

8.0 Insolvency of Buyer

8.1 This clause applies if:

8.1.1 the Buyer makes any voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation otherwise than for the purposes of amalgamation or reconstruction); or

8.1.2 an encumber takes possession, or a receiver is appointed, of any of the property or assets of the Buyer; or

8.1.3 The Buyer ceases, or threatens to cease, to carry on his business; or

8.1.4 the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.

8.1.5 If this clause applies then, without any prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

8.1.6 If the Seller has granted the Buyer a credit facility and the Buyer is a partnership or a limited company the Buyer must notify the Seller in writing within 14 days of any addition, removal, substitution, retirement or other material variation of the identity or status of any partner or director of such a partnership or limited company.

8.1.7 If there is any change in the constitution of the Buyer (for example from a sole trader to a limited company) the Buyer must notify the Seller 14 days prior to the change.

9.0 General

9.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.

9.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

9.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.

9.4 The Contract shall be governed by the laws of England and the Buyer agrees to submit to the non-exclusive jurisdiction of the English Courts.

10.0 Exchanges and Returns

10.1 We have great faith in our products and their quality and will do all we can to see that you get the best use and enjoyment possible from them. All products we provide are made to the highest of standards but are still hand made and will often have a rustic look before treated giving unique and natural differences. We aim to keep this variation to an acceptable level. As mentioned previously, any item delivered by us that arrives faulty, damaged, will have a replacement ordered or a full refund.

10.2 Tavole Calde Ltd does reserve the right to repair any minor blemishes before ordering a replacement.

10.3 Should you change your mind for any reason, even though the items are in perfect condition and want a full refund (excepting the delivery charge and VAT thereon) you may do so providing that you contact us within 7 days of receiving the items. Refunds will be issued either by cheque or to the credit card that was used to place the order once we have received the items back to our warehouse. Nothing in the Conditions give any rights to any third parties under the terms of the Contracts (Rights of Third Parties) Act 1999.

10.4 The contract between us Any contract for purchases made through the website will be with Tavole Calde Ltd must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Tavole Calde Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

11.0 General terms

11.1 These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non– exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

11.1.1 Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

11.2 We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

12.0 This website

12.1 Tavole Calde Ltd own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

12.1.1 You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Tavole Calde Ltd website, we make no warranties, whether express or implied in relation to its accuracy.

12.1.2 We make no warranty that the Tavole Calde Ltd website will meet your requirements or will be uninterrupted, timely or error– free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

12.1.3 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Tavole Calde Ltd website.

13.0 Payment details

13.1 Tavole Calde Ltd accepts payment by Visa, MasterCard, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion. Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment.

13.1.1 The process of updating the website when goods have sold out at promotional price can take a few hours to update.

13.1.2 Changes to this agreement Tavole Calde Ltd reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

14.0 Data Protection

14.1 To comply with the Data Protection Act (1984) we are required to inform you that we have recorded your name and address on our computer database for the sole purpose of processing your order and to keep you up to date with any news or offers we may have. Your name and address will not be given or sold to third parties.

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